How to delete — step by step
Open DS Family and go to My Family
From the main screen, tap the navigation menu and select My Family.
Open Settings
From the My Family screen, tap the Settings icon (⚙️) in the top-right corner to open family and account settings.
Select "Delete Account"
Scroll to the bottom of the Settings screen and tap Delete Account under Account Settings.
Confirm the deletion
You will be asked to confirm. Once confirmed, your account and all associated data will be permanently and irreversibly deleted from our servers.
When you delete your account, the following data is permanently removed from DS Family's servers:
Your user profile
(name & email)
All family memberships and family data
All location history from your devices
All device records and settings
App usage summaries and screen time data
Saved places and geofence events
Notification and alert event logs
Authentication session and access tokens
This action cannot be undone. Once your account is deleted, all data listed above is permanently erased. There is no grace period or recovery option. If you are a family owner, your family group and all its data will also be removed.
If you only want to remove one person — a child or a co-parent — rather than deleting the whole account, you can do this from the My Family section without deleting your own account:
Go to My Family → Settings
Tap Manage Children or Manage Parents depending on who you'd like to remove.
Select the member and tap Remove
Confirm the removal prompt. The member's family data — devices, usage history, and location records within your family — will be permanently deleted.
Removing a child also removes all device data and records assigned to them. Removing a co-parent removes their access but does not affect child devices they were monitoring.
Request deletion by email
If you're unable to access your account or the app, you can request manual data deletion by emailing our privacy team. Please include the email address associated with your DS Family account. We will process your request within 30 days in accordance with UK GDPR.
privacy@dispatchsystem.co.ukThank you for using DS Family
We hope we helped keep your family a little safer. If you ever decide to come back, you're always welcome.